Shipping policy


Effective Date: 01/08/2026

At ANAQA, every piece of jewellery is handcrafted and, where applicable, personalised to order. We take great care in creating and packaging each order to ensure it reaches you safely and beautifully presented.

1. Order Processing

As each item is made to order, please allow 14-28 working days for your jewellery to be handcrafted before dispatch.

During busy periods, seasonal promotions or public holidays, production times may be longer. If there is a significant delay, we will contact you using the details provided with your order.

2. Shipping

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Estimated delivery times begin after your order has been dispatched and are provided as a guide only.

Estimated delivery times:

  • United Kingdom: 5-8 working days
  • Europe: 5-8 working days
  • International: 5-8 working days

Actual delivery times may vary depending on the destination, customs processing and the courier.

3. Shipping Charges

Shipping costs are calculated at checkout and will be clearly displayed before payment is completed.

From time to time, ANAQA may offer complimentary shipping on qualifying orders or promotional events.

4. International Orders

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country unless otherwise stated at checkout.

ANAQA is not responsible for delays caused by customs authorities or import procedures.

5. Delivery Address

Please ensure your delivery address is complete and accurate before placing your order.

ANAQA cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete address information supplied by the customer.

If your order has not yet entered production or been dispatched, we will do our best to update your delivery details upon request.

6. Failed Deliveries & Returned Parcels

If a parcel is returned to ANAQA because it could not be delivered, was refused, or was not collected from the courier, we will contact you to arrange redelivery.

Additional shipping charges may apply for resending returned parcels.

7. Lost or Damaged Parcels

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible and no later than 14 days after the expected delivery date.

We will work with the courier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

8. Delivery Delays

While we always aim to dispatch and deliver orders within the estimated timeframes, delays can occasionally occur due to circumstances beyond our reasonable control, including:

  • severe weather;
  • customs inspections;
  • courier disruptions;
  • industrial action; or
  • other unforeseen events.

ANAQA is not liable for delays caused by these circumstances, but we will always do our best to keep you informed and assist in resolving any delivery issues.

9. Contact Us

If you have any questions regarding your order or delivery, please contact:

ANAQA
Email: support.anaqajewellery.co.uk

We aim to respond to all enquiries within 1–3 working days.